Everything you might want to know.

No — Hostory.online operates as a personal hospitality service, not a booking engine. Every stay is arranged by a member of our team. Submit an inquiry and we'll reply within 24 hours with tailored options and next steps.

Send us your dates, preferred city, number of guests and any special requests through the inquiry form on any apartment, destination or contact page. Our local team will follow up personally.

Within 24 hours, seven days a week. In practice most inquiries receive a response the same working day.

We share tailored quotes once we understand your dates, length of stay and requirements. This lets us confirm the exact apartment, apply long-stay rates where they apply, and include cleaning and city taxes up front.

Payment is arranged directly with our team once we've confirmed a suitable apartment and terms in writing. We accept bank transfer and card payment through our secure billing partner. Nothing is charged until you approve the confirmation.

Cancellation terms are set out in each written confirmation and depend on the length and season of the stay. Flexible windows are available for corporate accounts.

Yes — long stays of 28 nights or more are a significant part of what we do. See our Long Stays and Corporate Housing pages for details.

Absolutely. Many of our apartments have two or three bedrooms, and our local teams are happy to arrange cribs, high-chairs and family-friendly neighbourhood tips.

A member of our local team meets you at the apartment or arranges secure self-check-in with a digital key. Check-out is equally simple — just leave the keys inside on the day of departure.

Yes. Our Business Travel and Corporate Housing services offer consolidated invoicing, master service agreements and a dedicated account manager.

Pets are welcome in a selection of our apartments — please let us know when you inquire and we'll shortlist pet-friendly homes.

We process personal data under the GDPR. See our Privacy Policy and GDPR Notice for full details.